We are using a new phone service to contact customers who:
- are behind with their council tax
- are behind with a sundry debt invoice
- have a housing benefit overpayment to repay
- need to give us more information about their housing benefit or council tax reduction claim
If you're called by the new phone service, your call will come from any of the numbers shown below:
0191 622 2505
0191 622 2506
0191 622 1627
0191 622 1628
0191 622 2364
You cannot use these numbers to get in touch with us.
Is this a scam?
No.
If you get a call from 0191 622 2505, 0191 622 2506, 0191 622 1627, 0191 622 1628 or 0191 622 2364 then it is not a scam.
- If you get a phone call, you will be asked to press 1 to speak to an officer at Newcastle City Council.
- If you get a voicemail, you will be given a number to call to speak to an officer at Newcastle City Council.
- If you get a text message, you will be given a number to call to speak to an officer at Newcastle City Council.
You will not be asked to give any personal information before you press 1 or are connected to a council tax or sundry debt officer.
