You can ask for a refund if your council tax account is in credit
You will need your existing 12 digit council tax reference number to claim a refund. You can find this on your latest bill.
If you have overpaid on your council tax account, we will check to make sure that the credit is correct. We may use the credit to reduce the balance on any other debts you have outstanding with the council.
Any overpayment will be automatically refunded into your bank account if:
Alternatively, we will issue a credit notice so that you can claim a refund.
You may be jointly and severely liable for council tax but don't hold a joint bank account. If that's the case, you can request to have the refund paid to only one named person on the bill. We need written authorisation from all liable persons. This is to verify that they are in agreement before we issue the refund.
Please send written correspondence to:
Council Tax, Revenues Department, Civic Centre, Newcastle upon Tyne, NE1 8QH.
Or, complete the enquiry form below by selecting 'Something else' from the drop down box in the form. You need to provide confirmation of the refund authorisation and bank account details. You can upload any written authorisation online to speed up the process.
The quickest, safest and easiest way to have your refund paid is directly into your bank account. So, it would be helpful if you have your bank account details at hand before you complete the form below.
If you think you have overpaid, you can sign in or make a request to view the balance on your account online.