Apply for a refund

You can ask for a refund if your council tax account is in credit

You will need your existing 12 digit council tax reference number to claim a refund. You can find this on your latest bill.

If you have overpaid on your council tax account, we will check to make sure that the credit is correct. We may use the credit to reduce the balance on any other debts you have outstanding with the council.

Any overpayment will be automatically refunded into your bank account if:

  • you pay by Direct Debit, and
  • have moved out of the area, or,
  • you are no longer responsible for council tax at another property in the area, or,
  • your council tax account has closed.

Alternatively, we will issue a credit notice so that you can claim a refund.

You may be jointly and severely liable for council tax but don't hold a joint bank account. If that's the case, you can request to have the refund paid to only one named person on the bill. We need written authorisation from all liable persons. This is to verify that they are in agreement before we issue the refund. 

Please send written correspondence to:

Council Tax, Revenues Department, Civic Centre, Newcastle upon Tyne, NE1 8QH.

Or, complete the enquiry form below by selecting 'Something else' from the drop down box in the form. You need to provide confirmation of the refund authorisation and bank account details. You can upload any written authorisation online to speed up the process.  

Enquiry form

The quickest, safest and easiest way to have your refund paid is directly into your bank account. So, it would be helpful if you have your bank account details at hand before you complete the form below.

Apply for a refund

If you think you have overpaid, you can sign in or make a request to view the balance on your account online.

Log in or request to view your account online