The easiest way to manage your council tax account is to request to view your account online. You can check balances, make payments or tell us of a change in circumstances. You can also manage your Direct Debit and request to pay over 12 months. Other services are also available.
You must already be liable to pay for business rates or council tax to use this service. You need your account reference number from your bill to request to view your account online. If you have not yet received a bill you must tell us about your change first. This is so that we can provide you with a bill and account reference number.
If you have already set up a password to view your account online please click below. You can also use this link to reset your password if you have forgotten your log in details.
To view your account online, you will first need to provide us with some information. This is so that we can establish that you are the responsible person. Once we verify this, we will grant access under the data protection act so you can view your account online.
Note: upon first login, we will prompt you to reset your password.
You will need your existing reference number to view your account online. This is on your latest bill or housing benefit notification.
The following services are available. You can also link your account to other council tax, business rates and benefit accounts you have with Newcastle City Council:
Step 1: Provide your email address
Step 2: Create a password
Step 3: Select your services
Request to view your account online
We've made it easier for you to provide us with evidence required to process applications. This page has guidance on the types of documents we accept and other information
Please note: You can come back to upload documents at a later date. You can save your application before submitting to be able to log in and view it later.