Our streetlights are maintained for us by a third-party specialist partner.
You must report problems with street lighting online directly with our maintenance partner as we are unable to accept reports of faults by phone or email.
You can report problems such as:
- Columns leaning dangerously
- Missing or open access panels
- Exposed wires
- Lamps on during the day
- Lamps not working
- Lamps switching on or off too early or late
- Flashing or flickering lamps
- Dim lamps
You can report a problem with lighting by searching with either the:
- Asset number (usually printed on the column)
- Street name
- Postcode
Or you can move around on the interactive map.
We are only responsible for street lighting on adopted highway. You can view our map of adopted highways to see which roads we maintain.
Report an Emergency
You should call our third-party partner’s 24-hour helpline immediately on 0800 085 7307 if you think a damaged or faulty streetlight might pose an immediate danger.
Traffic Signals
Traffic signals and crossings are maintained by us, not our streetlighting partner. You can report a fault with traffic signals directly to us online.
Bus Shelters
All bus shelters, except stone and brick bus shelters, are managed and maintained by our third-party specialist partner, Bauer Media Outdoor.
You must report faulty lights in bus shelters directly to Bauer Media Outdoor.