All bus shelters, except stone and brick bus shelters, are managed and maintained by our third-party specialist partner, Bauer Media Outdoor.
You can report faults, damage, or vandalism online or by phone on 0800 731 3699.
You can report problems such as:
- Lights not working
- Damaged seats
- Broken or missing windows
- Graffiti
Where possible, you should provide the bus shelter reference number or detail the location.
Timetables and Signs
Nexus maintains bus timetables. You will need to contact Nexus to report any missing or damaged bus shelter timetables or signs.
You can contact Nexus online or call them on 0191 202 0747.
Stone and Brick Shelters
18 stone and brick bus shelters remain in Newcastle, mostly in rural areas. These are managed by us, not our maintenance partner. You can report a problem with a stone or brick bus shelter directly to us online.