Who can get support
If you are eligible, our crews will collect, empty and return your blue, green, brown and food waste bins. This is called an ‘assisted lift’.
This service is only for residents who are:
- elderly or frail
- disabled
- recovering from a short or long term illness
- without a carer, friend, relative or neighbour (aged over 16) who can help
What happens after you have submitted your application
Once submitted, it may take up to 4 weeks to process your application.
If your application is successful
- you will receive the assisted lift service for 12 months
- if you have a temporary health condition or are elderly, you can choose your service end date
- we will contact you before your end date asking if you want to renew
- timescale: it can take up to 4 weeks for you to be added to the scheme, so assisted lifts will not start straight away
If your application is unsuccessful
- you will receive a letter from the Council within 7 days
How to cancel your assisted lifts
Phone: 0191 278 7878 and ask for ‘Your Local Services’. Our phone lines are open:
- Monday, 8am to 6pm
- Tuesday to Friday, 8.30am to 4pm
