Reporting a problem
Existing customers - report a problem with commercial waste services
For reporting a missed collection, a broken, damaged or stolen bin, or for any payment issues, contact us below:
- Email: commercialservices@newcastle.gov.uk
- Phone: 0191 265 1414 (open Monday to Friday 8.00am to 4.00pm. Voicemail is also available outside of these hours)
Report a business not disposing of their waste correctly
If you don’t think a business is getting rid of their waste properly, tell us below:
- Phone: 0191 278 7878 and ask for “Environmental health”
- Email: psr@newcastle.gov.uk