Once we have told you how much your contribution will be, you need to start paying it to us straight away. We will usually charge contributions from the date that you started to receive services, even if the financial assessment is completed after this date.
The easiest way to pay your contribution is by Direct Debit. Talk to Newcastle City Council staff about setting up a Direct Debit.
If you are receiving a service from our Reablement team you will not be charged for the first six weeks. After six weeks, you will need to pay a contribution to the cost of the service, if your financial assessment says you can afford to.
The amount you pay will not usually change from week to week, and it should not be any higher than the cost of the support you receive. We will do an annual check to make sure that you have not contributed more than you should and will refund the difference if you have.
You can pay your invoice or bill for Adult Social Care services from Newcastle City Council online or by phone. You may receive your invoice or bill by post or Email. There are instructions on how to pay included on your invoice.
There is a 13 digit reference number on your invoice which begins with 18000, you will need this number to pay online or by phone.
Have your 13 digit reference number ready. This is on your invoice. It is the number that begins with 18000
Telephone: 0191 278 7878
Ask for 'payments'. When asked for type of payment say 'invoice'.
Pay Newcastle City Council invoice online
You can pay your Adult Social Care invoice online. Have your 13 digit reference number ready. This is on your invoice. It is the number that begins with 18000
Visit the Pay Online section and choose the 'Social Care' option.