Renewing a permit
You will get a letter about your permit 4 weeks before the expiry date. This letter tells you how to renew it.
If you did not get a renewal letter, lost it, or want to renew a permit that expired more than 14 days, you can contact us at:
- 0191 277 2728 Monday to Friday 8:30am to 3:30pm or
- parkingpermits@newcastle.gov.uk with your address and permit reference number
Lost or stolen permits
If your permit is lost or stolen, you can apply for a replacement permit online. There is a £10 admin fee for ordering a replacement permit.
While waiting for your permit, you can print your payment confirmation email and use it as a temporary parking permit for up to 14 days. Make sure your payment date and permit reference number are visible.
Returning a permit
If you no longer need your permit, send it to:
Newcastle Parking Services,
PO Box 2BL
Newcastle-upon-Tyne
NE99 2BL
Depending on when you return your permit, you may get a refund:
- Full refund if returned within 14 days of being issued
- 50% refund if returned after 14 days with more than 6 months left on the permit
- No refund if returned after 14 days with less than 6 months left on the permit
These refunds include a £10 admin fee.
Your permit cannot be transferred to other people or addresses.