If your vehicle is locked inside a multi-storey car park
If your vehicle is stuck in a multi storey car park past its closing time, fill out our vehicle release form to get help.
After filling out the form, you can then make a payment to release your car.
Report an issue with a payment machine
Report by:
- call the Customer Response Team on 0191 278 7799
- email parking.cs@newcastle.gov.uk for further help
Report car park maintenance issues
Report by:
- call the Customer Response Team on 0191 278 7799
- email parking.cs@newcastle.gov.uk for further help
Report an issue with Check In Check Out
Report by:
- email cico@newcastle.gov.uk to report
Report parking incidents in a car park
To report a parking incident in a car park, fill out our traffic management form.