Inspection sees 'kind and caring' staff praised by families

Our crucial Care at Home Reablement Service maintained its Good rating in latest CQC inspection.
Four smiling women, in healthcare uniforms, walking down a residential street, arm in arm

A crucial council service that helps people live independent lives has been praised by inspectors.

The city’s Care at Home Reablement Service has maintained its good rating following a recent CQC inspection.

The service, managed by Newcastle City Council, provides short-term personal care and support to people living in their own homes.

During recent meetings with inspectors, users of the service and their relatives all provided positive feedback about the service and the members of the care team.  

The report awarded an overall rating of ‘Good’ for the services with relatives commenting; “[Person] loves talking to [staff], she looks forward to them coming in. They are kind and caring, they are friendly she is very comfortable. They always ask, ‘anything else you need’. They are considerate and respectful.”

Another relative discussed their experience of the service provided, saying "I have felt there is nothing [staff] haven't done. They are always willing and very accommodating. We feel they are invested in his well-being. We trust them completely.”

Cllr Karen Kilgour, Cabinet Members for a Healthy Caring City, Newcastle City Council said: “Our reablement teams do a fantastic job in supporting residents in their own homes. I'm really proud to hear such great feedback from residents and their families being given to the CQC, and I would like to thank the team for all their hard work, and everyone involved in the recent inspection for their support.”

The reablement service in Newcastle is a personalised, short-term service which helps people to recover and live independently at home. The service works with residents within their own homes to build their confidence and help develop the skills people need to remain at home as independently as possible.

The recent unannounced CQC inspection took place between 7 November 2023 and 6 December 2023.

Inspectors spoke to 11 people who used the service and 18 relatives about their experience of the care provided and received feedback from 34 members of care staff.

The full report is available on the CQC website.