Services for council housing customers

Contact our Housing Teams

You can contact our Housing Teams by phone or email.  You can also call in to one of our housing office drop in sessions - please see below for our contact details and opening times.  

If you don't know who your Housing Officer is or which area your property is in, search for your address below:

Contact details for Housing Teams 

Central Team

Contact us on:

Find us at:

Kenton Library, Hillsview Avenue, Kenton

  • Tuesday 10.00am – 12.30pm
  • Thursday 1.00 pm – 3.30pm

Fenham Library, Fenham Hall Drive, Fenham 

  • Friday 10:00am-12:00pm

East End Team

Contact us on:

Find us at:

East End Community Hub and Library, 83-85 Shields Road, Byker

  • Monday 10.00am - 2.00pm
  • Wednesday 10.00am - 2.00pm

Kenton Team

Contact us on:

Find us at:

Kenton Library, Hillsview Avenue, Kenton

  • Tuesday 10.00am – 12.30pm
  • Thursday 1.00pm – 3.30pm

Outer West Team 

Contact us on:

  • 0191 278 7878
  • outerwest@newcastle.gov.uk

Find us at:

West End Library, 6 Condercum Road, Benwell

  • Monday 10.00am – 4.30pm
  • Wednesday 10.00am – 2.00pm
  • Friday 10.00am – 4.30pm

Outer West Library (temporary building), West Denton Way, West Denton

  • Thursday 1.00pm – 3.00pm

Newburn Library, High Street, Newburn

  • Wednesday 10.00am – 12 noon

Walker Team

Contact us on:

Find us at:

Walker Activity Dome, Wharrier Street, Walker 

  • Tuesday 2.00pm – 4.00pm

East End Community Hub and Library, 83-85 Shields Road, Byker

  • Monday 10.00am – 2.00pm
  • Wednesday 10.00am – 2.00pm

West End Team

Contact us on:

Find us at:

West End Library, 6 Condercum Road, Benwell 

  • Monday 10.00am – 4.30pm
  • Wednesday 10.00am – 2.00pm
  • Friday 10.00am – 4.30pm

West End Women and Girls Centre, 173 Elswick Road, Elswick

  • Wednesday 9.30am – 11.10am