Have your say as a council tenant

Complaints and compliments

As council tenants, you are the best people to tell us how our services are performing and where we can improve.

Tell us we are doing well

 

Make a complaint

Make a complaint to YHN

Make a complaint about YHN

For more information about how we handle complaints see:

 

Engagement is a two-way process:

Our aim is to offer you the best and easiest ways to have your voice heard, and most importantly, listened to and acted upon. In return we will keep you informed about how your involvement has shaped and improved what we do.

We send out regular newsletters to customers who want to be kept updated on our engagement news, you can read previous copies below and can email us at getinvolved@yhn.org.uk to let us know if you’d like to receive them.

How you can get involved

There are lots of different ways you can get involved no matter what your needs are, the skills and experience you have, or the amount of time you have to spare. To contact the Customer Insight and Engagement Team about getting involved you can email getinvolved@yhn.org.uk or call us on 0191 211 5400. We also have an online contact form here if you would like to register your interest with us.

Here are some of the ways we can work together:

Customer Voice Group

The Customer Voice Group ensures that customers’ voices are heard by YHN leadership team and the YHN Board. The group directly influences the way YHN delivers services and you can read more about them here. They recently interviewed our Managing Director, Tina Drury, and put some of our customers' most pressing questions to her - you can read her responses here

To find out more or register your interest please get in touch with us. 

Complaints Panel

We have a customer-led Complaints Panel which is supporting us to learn from complaints made by customers and to make service improvements. You can find out more about that here