Have your say
As council tenants, you are the best people to tell us how our services are performing and where we can improve.
Engagement is a two-way process:
Our aim is to offer you the best and easiest ways to have your voice heard, and most importantly, listened to and acted upon. In return we will keep you informed about how your involvement has shaped and improved what we do.
We send out regular newsletters to customers who want to be kept updated on our engagement news. You can email us at getinvolved@newcastle.gov.uk to let us know if you’d like to receive them.
Our Engagement Strategy
This strategy sets out how we work with council housing residents to ensure their voices shape our services. It outlines our commitment to meaningful involvement and continuous improvement. Click below to read it:
If you would like a copy of this strategy in a different format, please email us at getinvolved@newcastle.gov.uk or call 0191 211 5400.
How you can get involved
There are lots of different ways you can get involved no matter what your needs are, the skills and experience you have, or the amount of time you have to spare.
Register your interest by completing our short form here and we'll get back to you. You can also contact our Customer Insight and Engagement Team about getting involved by emailing getinvolved@newcastle.gov.uk or calling 0191 211 5400.
Here are some of the ways we can work together:
Customer Voice Group
The Customer Voice Group ensures that customers’ voices are heard by our housing leadership team.
To find out more or register your interest please get in touch with us.