District and Group Heating consists of a central boiler system which supplies the heating and hot water requirements for a block or group of properties. Newcastle City Council manages over 2,000 properties that are supplied by heating in this way.
District and Group Heating has many social, economic, and environmental benefits. It makes communities more sustainable, reduces energy consumption and cuts pollution and carbon emissions which supports our climate change agenda.
District heating networks often offer a more reliable heat supply, as they are less likely to have individual equipment failures compared to individual heating systems such as gas boilers.
District heating has many benefits, including reducing greenhouse gas emissions, supporting the local economy, reducing costs for customers, and improving energy efficiency. It is a low-carbon solution that can provide a reliable and secure heat supply while reducing the risk of fuel poverty and improving air quality.
View your guide to your District and Group Heating System:
If you are experiencing any problems with your heating equipment, this should be reported straight away so the fault can be resolved.
You can do this in several ways: