Your rent is charged weekly, on a Monday, to your account. Payments should be made in advance of the rent being due.
If you want to pay over a longer period (for example fortnightly, four weekly, or monthly) you must contact us to arrange that.
If you have any questions about your rent account, get in touch and we will:
If you are having problems paying your rent it is very important that you contact us so that we can offer you help and support.
Every thirteen weeks we will send you a rent statement summarising transactions that have taken place on your account during that period.
If you require an up to date statement at any other time:
New customers can register using the same link.
To successfully register you will need to have:
We offer a number of methods to help make it as easy and convenient as possible for you to make a payment.
Pay your rent or service charges online
It’s quick and easy to pay your rent or service charges online. You will need:
The cardholder must be present during the transaction
Paying by direct is easier for you and reduces our collection costs, making our service more efficient and cost effective.
Paying by Direct debit means there's:
If you have a a current account with a bank or building society, or certain types of deposit account, you can set up a Direct Debit by:
If you pay by Direct Debit you can choose what date and how often your payments are made, so you could ask for the money to leave your account just after you receive your wages or benefits.
We will then:
If for any reason we or your bank or building society make an error we guarantee you a full and immediate refund.
And if you want to cancel your Direct Debit you can do so by simply writing to your bank or building society cancelling the instruction, then sending us a copy.
If you are entitled to receive Universal Credit then you can apply to have your rent payments made directly to us.
For more information or help, please call our Financial Inclusion team on 0191 278 8600.
If you would like to pay using your own internet banking service, our Bank details are:
Branch: Lloyds Bank Plc, Newcastle upon Tyne
Sort Code: 30-93-71
Account Number: 63352060
Account Name: Newcastle City Council Account
Please quote your 11 digit reference number to make sure your payment is allocated to your account and avoid the possibility of a reminder.
You can still pay your YHN rent and service charges in person at any Post Office or PayPoint outlet. To do this you need:
To request a new or replacement swipe card, contact our Income team on 0191 278 8600or use our online form.
Payments can be made by calling 0191 278 7878. Please follow the telephone instructions below:
You must ensure that you have your 11 digit reference number and a valid debit or credit card.
Your nearest YHN Housing Services office can confirm your 11 digit reference number.
Please note: We do not accept American Express, JCB or Diners Club cards.
Cheque’s should be made payable to ‘Newcastle City Council’ and mailed to:
Your Homes Newcastle Income Team
Benton Park Road
Newcastle upon Tyne
NE7 7LX
Please remember to write your payment reference number and address on the back of the cheque and what the payment is for, for example 'Rent'.
We can offer advice such as money saving and budgeting tips, benefits advice and confidential support if you are having financial troubles or problems making your rent payments.
Looking to save money on your energy bills? We can provide bespoke energy saving advice for you and your family and can assess your home to help you find ways to save energy.