Home safety

We know mobility scooters are a lifeline for many people but they are a safety risk if they are not used, stored and charged properly. 

If you use a mobility scooter, it is essential that you follow the following health and safety rules to keep yourself and your neighbours safe.   This information is also available in the short film below.

• Don’t store your scooter on an escape route or on a communal corridor or staircase, even for short periods of time.
• Don’t charge your scooter overnight or while you sleep.
• Unplug your scooter once it has charged.
• Use a scooter store if your building has one.
• Remove the battery from the scooter if you can when it is not in use.
• Make sure you have a smoke alarm fitted and test it regularly.
• Always follow the manufacturer’s guidelines and have your scooter serviced regularly.

Store your mobility scooter safely

If mobility scooters are stored near a door or in a communal area, they can block escape routes in the event of a fire.  Fires have been caused by charging their batteries. 

• Never charge your scooter or e-bike in the landings, corridors or staircases.
• Charge your battery in the scooter store if your building has one.

If you have a mobility scooter, please contact us as soon as possible so we can log it on our system and provide advice and support to ensure you are using it safely.

Are you thinking about getting a mobility scooter?

There are many different makes and models of mobility scooter on the market so it’s important that you consider which one best suits your needs and can be stored safely and securely in your building. If you’re considering getting a mobility scooter, please contact us before you commit so we can provide advice and support about which types of scooter can be safely used in your building.

Contact us

Press your intercom, call us on 0191 278 8600 or email buildingsafety@newcastle.gov.uk.