The basis of the Gateway is a single client record, which can be updated over time and allows sharing of accurate, relevant data between partners. Gateway helps us to demonstrate the value of the sector, share information about clients wishing to access support, and work together to achieve positive outcomes. The Gateway is managed by the Active Inclusion Newcastle (AIN) Unit in partnership with support agencies.
Partners with access include staff in Adults and Children’s Social Care, Housing Advice Centre, Cherry Tree View, providers of commissioned housing-related support, mental health support, substance misuse services, offender management services, health workers, and voluntary sector partners. If you do not have access to access Newcastle Gateway but need to refer a client to the support above, please complete and return one of the following forms to the Active Inclusion Newcastle Unit:
- Access Request Form for new agencies
- Access Request Form for additional users from an existing partner agency
Support for Gateway users
• Email support
Email support for users is available during office hours (minimum 10am-4pm Monday-Friday) and queries can be directed to gateway@newcastle.gov.uk
• Face-to-face Gateway training
Delivered to new teams, or as required for existing teams. To organise a training session for your team, please contact the AIN Unit at gateway@newcastle.gov.uk.