Refer someone as homeless to the Council
Some public services must tell councils if they think someone is homeless or might become homeless. This is called the duty to refer.
In Newcastle, this duty adds to the work we already do through Active Inclusion Newcastle. We have local agreements, like our Hospital Discharge Protocol, which helps make sure people don’t become homeless when they leave hospital.
Partners should still use the Newcastle Gateway to refer people to housing and support services. This has been in place since 2010.
Make a referral
To make a referral to Newcastle City Council:
- Complete our referral form and email it to us dutytorefer@newcastle.gov.uk
We aim to respond to referrals within one to three working days and will contact the resident directly using the details that you have provided.
Emergency housing advice
If a individual has nowhere to stay that night or are likely to become homeless in the next 48 hours, contact the Housing Advise Centre directly. Do not use the make a referral form if emergency support is needed, use the number below.
- HAC is open Monday to Friday 8.30am to 4.30pm
- telephone: 0800 1707 008 (freephone)
- email: housingadvicecentre@newcastle.gov.uk
If you have nowhere to stay tonight, contact the Housing Advice Centre. You can speak to an out of hours call handler when the HAC is closed.