Can I Complain on Behalf of Someone Else?

The council accepts complaints from third parties who have the customer’s permission to act on their behalf in making a complaint. This can be any person or organisation such as a friend or relative, councillor or MP, solicitor, Citizens Advice or Advocacy Centre North.

If you prefer, you can arrange to be supported by a friend or a relative. We do need to ensure that we have formal and explicit consent to comply with our responsibilities under General Data Protection Regulations (GDPR). In order to protect an individual’s rights, the Customer Relations team will seek consent from the person who the complaint is about and share details of that complaint with them so they know what has been said.

Once consent has been received and processed the team will contact the complainant and the complaints process and associated timescales will then begin. Until full consent is given the team will be very limited in giving specific advice or information but will do their best to assist with general advice.