We aim to provide high-quality services for all council house tenants and we try to get things right first time. We accept that things can sometimes go wrong, and we need to know when you are not happy with our services. When you tell us what you are not happy with, we can try to put things right.
We treat all complaints seriously and deal with complaints positively. By learning from complaints, we can identify service improvements going forward, and avoid repeating mistakes. This makes a better service for our customers in future.
You can contact us by completing the online form:
Make a complaint about council housing
You can write to us at:
Housing Complaints
Newcastle City Council
Civic Centre
Newcastle upon Tyne
NE1 8QH
In person at a community hub
On our social media channels
Speak to Complaints Line staff by phoning 0191 2788600
Email to: HousingComplaints@Newcastle.gov.uk
Give feedback and let us know if this page was helpful