We aim to provide high-quality services for all members of the public and we try to get things right first time. We accept that things can sometimes go wrong and we need to know when you are not happy with our services. When you tell us what you are not happy with, we can try to put things right.
We treat all complaints seriously and deal with complaints positively. By learning from complaints we can identify service improvements going forward, and avoid repeating mistakes. This makes a better service for our customers in future.