We deal with most complaints about most services provided by the council under the council’s corporate complaints procedure.
We value customer feedback and if you have already reported an issue or enquiry to us before and remain dissatisfied with the outcome or the response you received, you can submit a complaint.
Submit form
Make a complaint about a council service
You can phone, write or come in to see us. This way we can solve any issues quickly and easily.
Speak to Complaints Line staff by phoning 0191 278 7878 and asking for ‘Complaints’.
Write to us at:
Complaints at Newcastle
Newcastle City Council
Civic Centre
Newcastle upon Tyne
NE1 8QH
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