We deal with most complaints under the children’s statutory social care complaints procedure. The law tells us how we must deal with these complaints. There are three stages to the complaint procedure. Sometimes we deal with complaints under the city council’s complaint procedure.
We will tell you which procedure we will use to deal with your complaint and why.
You can phone, write or come in to see us. This way we can solve any issues quickly and easily.
Contact Us
You can write to us at:
Customer Relations Team
Freepost RSXR-YGCJ-KKHK
Newcastle City Council
Floor 4
Civic Centre
NE1 8QH
Telephone: 0191 277 7427
E-Mail: complaintschildrens@newcastle.gov.uk
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