Consultancy lines and referrals
Specialist advice for housing, welfare rights, and debt issues (for professionals only unless indicated):
Housing Advice Centre
Opening times and contact details are:
- Monday to Friday 8.30am to 4.30pm
- phone: 0800 1707 008 (freephone)
- email: housingadvicecentre@newcastle.gov.uk
Benefits Advice (Welfare Rights team)
Opening times and contact details are:
- Monday to Friday
- 10am to 12 noon
- phone us on 0191 2772633
- email us at welfare.rights@newcastle.gov.uk
Debt Advice - Money Matters
Opening times and contact details are:
- Monday to Friday 8:30am to 12:30pm
- phone us on 0800 1707 008 (for professionals and residents)
- email us at moneymatters@newcastle.gov.uk
Supporting Independence Scheme and Newcastle Gateway
Opening times and contact details are:
- Monday to Friday
- 10am to 4pm
- email us at gateway@newcastle.gov.uk
Referrals
To refer someone to the council's Welfare Rights Service, fill out the online referral form.
If you need help, use the consultancy lines or email. THIS IS FOR PROFESSIONALS/VOLUNTEERS ONLY.
The Welfare Rights Service currently has a 6 to 8 week backlog
Other benefit advice agencies can be found on InformationNow.
For referrals to the Money Matters team, visit Debt and money advice.