Meals at Home Service

Meals at Home can help you to live independently. If you're finding it harder to shop or cook for yourself or someone you care for we can help. You can get hot, nutritious, tasty meals delivered to your home. We deliver meals every day of the year, including Christmas Day and bank holidays. This service is available to anyone who would like to use it.

You can get meals delivered to you every day, up to 7 days a week, 365 days a year. For as long as you need them. You can order meals for just short periods to cover temporary situations such as your carers being away or poorly or if you are recovering from an illness or operation. Meals can also be arranged in an emergency.

Our meals are:

1 or 2 course meals with a drink
delivered hot and ready to eat
delivered between 11am and 2pm on the day of the week you choose
cooked from fresh ingredients on the day you get them
chosen by you to suit your dietary needs, allergies or intolerances
nutritionally balanced

You can choose from our range of meals. There is always a meat based meal and a vegetarian meal. There is a diabetic pudding option.

If you need extra help, our drivers can help to put your meal on a plate, get cutlery and pour your drink

Contact Meals at Home

For more information, to ask for our menu and allergen information contact us

Email meals@newcastle.gov.uk

Phone: 0191 277 3978

Open: Monday to Friday 8am to 4pm. Saturday and Sunday 8am to 1.30pm

Delivery of your meals

The team of delivery drivers are fully police checked, through the Disclosure and Barring Service (DBS). The drivers work on a rota, so you will see our drivers regularly. All meals are delivered

hot and ready to eat
delivered between 11am and 2pm on the day of the week you choose

If you need extra help, our drivers can help to put your meal on a plate, get cutlery and pour your drink

You can choose from 3 savoury meals and a hot or cold dessert. A small carton of fruit juice is included with your meal. This helps to keep you hydrated and boost your vitamin C.

All our meals are produced by locally employed staff at our kitchen in Newcastle. We use local ingredients where possible. This means that we can deliver our meals quickly, while supporting the local economy and protecting the environment.

Meals at Home Menu
	Week 1	Week 2	Week 3
Monday	Main meal options served with: parsley potatoes, peas and carrots Shepherd's pie Salmon fillet in lemon and herb sauce Quorn Shepherd's pie (vegetarian) Sweet options Creamed rice pudding with jam Shortbread biscuit Creamed rice pudding (diabetic)	Main meal options served with: baby boiled potatoes, carrots and green beans Fish pie in parsley sauce Pasta Bolognese bake Spinach and ricotta cannelloni Sweet options Jam roly poly with custard Chocolate caramel shortcake Yoghurt and fruit (diabetic)	Main meal options served with: mash, cauliflower and broccoli Pork loin chop with apple sauce and gravy Chicken vegetable broth with bread bun Diced quorn and mushroom pie (vegetarian) Sweet options Hot syrup sponge cake and custard Chocolate fudge cake (cold) Vanilla sponge cake with custard (diabetic)
Tuesday	Main meal options served with: roast potatoes, broccoli and sweetcorn Pork loin chop in sage gravy Beef lasagne Cheese and onion roll (vegetarian) Sweet options Plum crumble with custard Chocolate mousse Plum crumble with custard (diabetic)	Main meal options served with: boiled potatoes, carrots and sweetcorn Lancashire hot pot Meatballs in tomato and garlic sauce, with spaghetti Quorn meatballs in tomato and garlic sauce, with spaghetti (vegetarian) Sweet options Lemon sponge with custard Creamed fruit scone Lemon sponge with custard (diabetic)	Main meal options served with: boiled potatoes, carrots and peas Savoury mince with leek and dumpling Mackerel fillet with herb and tomato sauce Savoury quorn mince with leek dumpling (vegetarian) Sweet options Hot apple pie with custard Chocolate choux bun Strawberry mousse (diabetic)
Wednesday	Main meal options served with: creamed potatoes, cabbage and peas Minced beef and dumpling Creamed chicken and mushroom pasta bake Mixed bean and vegetable goulash (vegetarian) Sweet options Iced chocolate sponge with chocolate sauce Creamed fruit scone Chocolate sponge with chocolate sauce (diabetic)	Main meal options served with: roast potatoes, root mash and garden peas Cottage pie Quiche Lorraine with mixed salad Quorn cottage pie (vegetarian) Sweet options Steamed chocolate pudding and chocolate Trifle Trifle (diabetic)	Main meal options served with: boiled potatoes, broccoli and butter beans Turkey and ham pie in cream sauce Roast gammon steak with pineapple Cheese and onion quiche with mixed salad (vegetarian) Sweet options Hot Sticky pudding with custard Jelly and fruit Jelly and fruit (diabetic)
Thursday	Main meal options served with: roast new potatoes, carrots and green beans Roast chicken fillet with stuffing and gravy Cod fillet in Mediterranean sauce Roast Mediterranean vegetable quiche (vegetarian) Sweet options Hot jam and coconut sponge Cheesecake Vanilla sponge (diabetic)	Main meal options served with: parsley potato, carrots and broccoli Turkey and mushroom pie Poached cod with cheese sauce Seasonal vegetables in a cheese sauce (vegetarian) Sweet options Spiced apple with vanilla sauce Chocolate mousse with orange Spiced apple with vanilla sauce (diabetic)	Main meal options served with: creamed potato, green beans and mixed vegetables Braised steak and onion gravy Mild chicken curry with rice Cauliflower and broccoli supreme (vegetarian) Sweet options Eves pudding with vanilla sauce Banoffee cheesecake Eves pudding with vanilla sauce (diabetic)
Friday	Main meal options served with: new potatoes, swede mash and peas Beef and vegetable stew with dumpling Chicken Korma with braised rice Quorn and vegetable stew with dumpling (vegetarian) Sweet options Semolina with mixed fruit Carrot cake Semolina with oranges (diabetic)	Main meal options served with: potato wedges, cauliflower, and mixed vegetables Gammon steak with gravy Chilli con carne with rice Mixed bean and vegetable chilli with rice (vegetarian) Sweet options Creamed rice pudding with peaches Lemon drizzle slice Creamed rice pudding with peaches (diabetic)	Main meal options served with: parsley potatoes, marrowfat peas and mixed veg Corned beef hot pot Potato topped fish pie in parsley sauce Diced quorn and vegetable hot pot (vegetarian) Sweet options Sticky orange sponge with custard Eton mess Orange sponge with custard (diabetic)
Saturday	Main meal options served with: mashed potatoes, broccoli, and mixed vegetables Braised lamb's liver with onions Turkey escalope with diane sauce Vegetable and mushroom Provençale with rice (vegetarian) Sweet options Eve's sponge with custard Chocolate brownie Fruit and yoghurt (diabetic)	Main meal options served with: boiled new potatoes, broccoli, sweetcorn and peas mixed Chicken and vegetable cobbler Sweet and sour pork with braised rice Quorn and vegetable cobbler (vegetarian) Sweet options Pear and blackberry crumble with custard Blueberry muffin Pear and blackberry crumble with custard (diabetic)	Main meal options served with: creamed potatoes, garden peas and cauliflower Cumberland Sausage and onion gravy Chicken korma with pilau rice Quorn sausage and onion gravy (vegetarian) Sweet options Pineapple upside down cake and custard Fruit fool (diabetic)
Sunday	Main meal options served with: creamed and roast potatoes, roast carrots and cabbage Roast pork with Yorkshire pudding, stuffing and gravy Ham salad with coleslaw and potato salad Roast quorn fillet with minted gravy (vegetarian) Sweet options Spotted Dick with custard Mixed fruit trifle Mixed fruit trifle (diabetic)	Main meal options served with: roast potatoes, duchess potatoes, roasted parsnips and cabbage Roast beef and Yorkshire pudding with gravy Cheese salad with coleslaw and potato salad Roast quorn fillet with minted gravy (vegetarian) Sweet options Sly cake with custard Strawberry Gateau Strawberry mousse (vegetarian)	Main meal options served with: roast potatoes, mashed potatoes, swede mash and roasted carrots Turkey and Yorkshire pudding with gravy Salmon salad with coleslaw and parsley potato Roast quorn fillet with stuffing and gravy (vegetarian) Sweet options Ginger cake and custard Victoria sponge Victoria sponge (diabetic)

Cost of meals for private customers

The cost of the meals for people who pay for meals :

2 course meal costs £7.50
1 course costs £5.00

You will be sent an invoice each month. You can pay by direct debit, or over the phone with a credit or debit card.

People who have meals at home arranged for them by Adult Social Care at Newcastle City Council your payments will be arranged with Adult Social Care. You may need to have a financial assessment to find out if you can get help from the Council to pay for this support.

People who receive a personal budget or a direct payment from Adult Social Care could choose to buy meals at home. Speak to Adult Social CarePoint to find out more.

Register as a customer

Contact us to register as a private customer. You will complete a form where you can tell us your:

contact details
dietary requirements
allergies or food intolerances that you have
emergency contact details: This helps if we are unable to contact you when we deliver your meal. We will call your emergency contact if we are worried about your wellbeing.
if you need extra help to put your meal on a plate, get cutlery and pour your drink

How to order your meals

Contact us to order your first meal. You can choose which day or days of the week you want meals to be delivered. You can have meals delivered every day or as many days as you need.

When you are a registered customer, our delivery driver will give you an order form. You select your meal choices for the following week. If you need help with the form the driver can help you.

Meals for lunch clubs and day centres

We also provide meals to residential accommodation, lunch clubs and day centres.

If you run a lunch club or are thinking about setting one up, we can provide your meals. Why not talk to us about the meal options we can provide? We can arrange for a free taster session.

We can deliver hot meals for your service either:

individually packaged, ready to serve
in large serving dishes for you to serve up

Allergen information

Meals at Home is food sold at a distance, as it is ordered in advance and delivered to you. We explain our allergen information in the following ways:

Information about allergens in our current menu's dishes is available to download
New customers receive an information pack. This includes our full menu and list of allergens.
When you register as a customer you must tell us any allergies, intolerances or dietary requirements that you have.
When you place your first order, our staff have your allergen information that you have provided.
You can contact us with any questions about our menus or allergens.
Meals at Home drivers are fully trained. They have the allergen information for our menus. You can talk to our drivers if you have any questions.

Natasha's Law helps protect customers through improved food labelling. To clearly explain any allergen information, or ingredients in the food that may cause an allergic reaction. The law covers how 3 types of food must be labelled: By law:

pre-packed food for direct sale must be labelled
unwrapped food does not need to be labelled
food sold at a distance all the menus and advertisements must include allergen information

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Meals at Home Service

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