Health and social care advocacy

Advocacy is free, independent support that can help you to get your voice heard. Advocacy is for people who have difficulty in understanding or taking part in decisions about their care and support.

Advocacy services: Support to get your voice heard

Advocacy organisations can match you with an independent advocate who is on your side if you need support. They can help you to:

use health and social care services
find information and understand what you want
understand your rights
get your views across at appointments and in assessments
make a complaint or appeal

There are local services that are contracted by Newcastle City Council to help you to get your voice heard.

Your Voice Counts provide the statutory advocacy services in Newcastle. This includes Independent Mental Health Advocacy (IMHA) Independent Mental Capacity Advocacy (IMCA), Independent Care Act Advocacy (CAA), NHS Independent Complaints Advocacy (ICA) and Relevant Persons Representative (RPR). Contact them for more information.

Help to make a complaint

If you are not comfortable making the complaint yourself, you can ask a friend or relative to contact Adult Social Care for you.

NHS Health Care Complaints Advocacy

Newcastle NHS Independent Complaints Advocacy (NHS ICA) can help you if you feel you have not had the service you expect from the National Health Service (NHS) and want to make a complaint.

You can help to improve our health services. You can volunteer to take part in groups or forums to make sure the views of patients, carers and the public are heard. Your feedback is used to improve health services in the North East of England.

Healthwatch Newcastle can help you to have your say about health and social care services. They use your feedback to help make services better for everyone.

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Health and social care advocacy

Contact Adult Social CarePoint