Compliments are positive feedback or comments that you would like to give about a service or a member of staff. You can send any compliments to the Complaints and Customer Relations Team using the contact details below. Or you can contact your social worker or Adult Social Care.
If you're not happy with the service you receive from Adult Social Care, or you feel that something has gone wrong, we need to know. Your feedback helps us to improve our services.
Speak to your social worker or the member of staff you spoke to in Adult Social Care. You can ask to speak to their manager if this doesn’t help.
Contact us to report a complaint, please get in touch by:
Completing our online form to send Adult Social Care a complaint.
Call us on: 0191 277 7427
Email complaints: ComplaintsAdults@newcastle.gov.uk
Address: Complaints and Customer Relations Team Adult Social Care, Floor 4, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH
Please let us know when you are happy with the service we have provided, either by completing the online form or drop us an email.
Email compliments: ASCPCompliments@newcastle.gov.uk
An independent advocate can help you if you find it difficult to understand or take part in discussions. An advocate can help you to get your voice heard and understand your rights. They can help you to make a complaint, if you need it.
To complain about a different Newcastle City Council service please see the Newcastle City Council complaints procedure.