Carers, family and friends

Local support for carers

Newcastle Carers support adults, children and young people who care for someone living in Newcastle. This is a free, confidential service for carers of all ages. Contact them for:

  • information and support
  • group support and activities
  • benefits advice 
  • employability support
  • training, such as first aid, manual handling and confidence building
  • help to apply for financial support such as carers wellbeing fund and grants
  • support for young carers, young adult carers and their families
  • dementia support and information 

Opening times: Monday to Friday, 9am to 5pm

Telephone: 0191 275 5060

Mobile phone or text message: 0787 410 0043

Email: info@newcastlecarers.org.uk

Address: Newcastle Carers, 135 to 139 Shields Road, Byker, Newcastle upon Tyne, NE6 1DN

They can meet you in your community. Contact them to book an appointment, outside office hours. This is a local independent charity. They work in partnership with and are commissioned by Newcastle City Council and the NHS to provide this service. 

 

Mobilise is a free online service for unpaid carers in Newcastle. They have a range of online tools to help you. Register with Mobilise to connect with other carers, share tips, get support and information. 

Find support in your area on the Carers Trust website, if the person you care for lives outside of Newcastle.

 

Planning for emergencies

The Carers Emergency Contact Scheme is a free service, so the person you care for can be looked after if you have a personal crisis such as, an illness, accident or emergency. Your plan is kept safe and is available in an emergency. You are given:

  • help to write your emergency contact plan to explain what support the person you care for needs
  • a card to carry so other people and emergency services, know you’re a carer and someone relies on you

In an emergency, your plan can be put into action.  Even if you already have an emergency plan with a friend, relative or neighbour, it’s a good idea to register online for the Carers Emergency Card Scheme.

British Red Cross run the scheme which is funded by Newcastle City Council

Telephone: 0191 273 7961

Email: Carerscard_Northeast@redcross.org.uk

Young people and children

Young carers deserve the same opportunities as all children and young people.  

Newcastle Carers runs support groups for carers. This gives you a chance to take a break, meet people in similar situations who can understand and get helpful information. This can including to study, work or participate in an apprenticeship. Speak to them about a young carers assessment.

Action for Children supports young carers. They have an anonymous and confidential text service for young carers aged 13 to 18. Young people can message any time, about anything that's bothering them. 

 

Support for carers of people with drug and alcohol problems

PROPS North East supports families and friends affected by a loved one’s drug or alcohol misuse across Newcastle and North Tyneside. PROPS offer:

  • one to one support
  • peer support groups
  • training such as substance misuse and family
  • respite breaks
  • an emergency out of hours telephone helpline

Telephone: 0191 226 3440

Email: office@newcastleprops.org.uk

 

Caring for young relatives

Read more on InformationNOW about caring for young relatives. This is known as family or friend (kinship) carers

 

More information

Read more on InformationNOW about looking after someone